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8.3.1
Introduction
The purpose of the annual Behavioral Health Recipient Satisfaction Survey is to solicit
independent feedback from behavioral health recipients regarding the quality of services
received and the expected outcomes associated with those services. The information
collected from surveys will be used to improve the public behavioral health system.
The Arizona Department of Health Services/Division of Behavioral Health Services
(ADHS/DBHS) currently administers a statewide behavioral health recipient satisfaction
survey primarily based on the Mental Health Statistics Improvement Program (MHSIP) surveys
(the Adult Consumer Survey and the Youth Services Survey for Families (YSS-F)). These s
urveys are administered annually statewide to a significant sample of enrolled TXIX/XXI
behavioral health recipients.
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8.3.2
References
The following citations can serve as additional resources for this
content area:
8.3.3.Scope
To whom does this apply?
All behavioral
health providers that deliver covered behavioral health services
to eligible persons.
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8.3.4
Did you know…?
- All Tribal and Regional Behavioral Health Authorities (T/RBHAs)
are required to participate in and collaborate with ADHS/DBHS
in planning, implementation, data analysis and results reporting
for the annual statewide consumer surveys.
- ADHS/DBHS
utilizes survey data submitted
by the T/RBHAs to complete a statewide report of findings. The
results of the statewide Behavioral Health Recipient Satisfaction Survey are public information
and are available on the ADHS/DBHS website:
ADHS/DBHS Annual Consumer Report.
- Each T/RBHA
conducts an in-depth analysis of the survey data and copies of
the report may be obtained from the respective T/RBHA. The results of the survey are
used to initiate performance improvement efforts and activities statewide.
- Two MHSIP survey instruments will be administered by ADHS/DBHS: the Adult Consumer
- Survey and the Youth Services Survey for Families (YSS-F).
- The adult survey will be administered to the adult behavioral health recipients.
If the individual requests assistance, a guardian may complete the questionnaire on
the behavioral health recipient’s behalf. The YSS-F will be administered to the
parent/guardian of the child receiving services.
8.3.5 Definitions
Benchmark
Goal
Minimum Performance Standard
Performance Standards
8.3.6
Objectives
To describe behavioral health provider's obligations regarding
the Annual Behavioral Health Recipient Satisfaction Survey. The survey will allow
ADHS/DBHS and T/RBHAs to receive feedback from behavioral health recipients and
families to improve services, protect their rights, enhance access to quality care and
to provide comprehensive data to make other systemic program improvements.
The survey gives Title XIX/XXI enrolled behavioral health
recipients aged 18 and over and family members of persons under
age 18 receiving behavioral health services across the state an
opportunity to provide direct feedback about their experience receiving services in the ADHS/DBHS behavioral health system.
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8.3.7
Procedures
8.3.7-A.
Statewide Behavioral Health Recipient Satisfaction Survey
Annually, ADHS/DBHS and the T/RBHAs jointly conduct a statewide
Behavioral Health Recipient Satisfaction Survey with the participation of T/RBHA
providers. The purpose of the survey is to assess behavioral health recipients’
perception of (1) access to services, (2) the quality and appropriateness of services,
(3) the outcomes of services, (4) participation in treatment planning, (5) cultural
sensitivity (6) general satisfaction with services received, (7) social connectedness
and (8) improvement in functioning. The results of the survey are used to initiate
performance improvement efforts statewide. Go
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8.3.7-B.
Other Surveys
T/RBHAs may participate in additional survey activities as may
be required in association with legislative or other
special initiatives.
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8.3
Consumer and Family Satisfaction Survey
Last Revised: 12/15/2008
Effective Date: 12/15/2008 |
