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8.3.1
Introduction
The administration of consumer and family surveys is an important
way to solicit feedback from behavioral health recipients and their
families regarding the performance of the public behavioral health
system. Information collected from surveys will be used to improve
the behavioral health system. ADHS/DBHS currently administers a
statewide consumer survey primarily based on the Mental Health Statistics
Improvement Program (MHSIP) surveys (the Adult Consumer Survey and
the Youth Services Survey for Families), both of which have been
widely adopted by a number of states. The surveys are administered
every year to a statewide statistically valid sample of enrolled
persons receiving services through the public behavioral health
system. In addition to these surveys, the Tribal and Regional Behavioral
Health Authorities (T/RBHAs) or providers may also conduct other
surveys associated with legislative or other special initiatives.
These surveys must be prior approved by ADHS/DBHS if administered
to Title XIX or Title XXI behavioral health recipients.
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8.3.2
References
The following citations can serve as additional resources for this
content area:
8.3.3.Scope
To whom does this apply?
All behavioral
health providers that deliver covered behavioral health services
to eligible persons.
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8.3.4
Did you know…?
- All T/RBHAs
are required to participate in and collaborate with ADHS/DBHS
in planning, implementation, data analysis and results reporting
for the annual statewide consumer surveys.
- ADHS/DBHS
utilizes survey data and performance improvement plans submitted
by the T/RBHAs to complete a statewide report of findings. The
results of the statewide consumer surveys are public information
and are available upon request to all interested parties.
- Each T/RBHA
conducts an in-depth analysis of the survey data and copies of
the report may be obtained from the respective T/RBHA.
8.3.5
Objectives
To describe behavioral health provider's obligations regarding
the Consumer and Family Survey. The survey gives behavioral health
recipients age 14 and over and family members of children under
age 14 receiving behavioral health services across the state an
opportunity to provide direct feedback about their experience related
to the behavioral health system.
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8.3.6
Procedures
8.3.6-A.
Statewide Consumer Survey
Annually, ADHS/DBHS and the T/RBHAs jointly conduct a statewide
consumer surveys. The purpose of the survey is to assess consumer
perception of access to services, quality and appropriateness of
services, outcomes of services, participation in treatment planning,
cultural sensitivity, and general satisfaction with services received,
in a format that facilitates benchmarking with other states. The
results of the surveys are used to inform performance improvement
efforts and activities throughout the T/RBHA geographic service
area (GSA).
T/RBHAs may
require participation of behavioral health providers in the administration
and implementation of the surveys and will inform providers of participation
requirements at the time the surveys are conducted.
The Gila River
RBHA is responsible for the following activities related to the
annual MHSIP Survey:
- Submits sample
member data to ADHS/DBHS to assist in the selection of the study
sample;
- Distributes
surveys and cover letters to the sample population according to
ADHS/DBHS specifications;
- Collects
completed surveys, aggregates survey data and develops a survey
report of findings; and
- Reports
on the results of the survey to local stakeholders, including
consumers, family members and contracted network providers.
Behavioral Health
Providers within the Gila River RBHA:
- May be required
to assist with the distribution of consumer/ family surveys; and
- Have an
opportunity to review summary survey findings and provide input
into improvement activities planned as a result of the findings.
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8.3.6-B.
Other Consumer Surveys
T/RBHAs may require behavioral health providers to participate in
survey activities other than the statewide consumer surveys. These
surveys may be required in association with legislative or other
special initiatives.
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8.3
Consumer and Family Satisfaction Survey
Last Revised: 12/08/2005
Effective Date: 06/01/2006 |
