Section
3.6 Member Handbooks
3.6.1
Introduction
3.6.2 References
3.6.3 Scope
3.6.4 Did you know…?
3.6.5 Objectives
3.6.6 Procedures
3.6.6-A. Distribution
3.6.1 Introduction
Member handbooks are intended to provide information to behavioral
health recipients regarding the availability of services in the
public behavioral health system. The member handbook provides information
regarding how to obtain services, what services are available, what
service limitations exist for Title XIX/XXI and Non-Title XIX/XXI
persons and behavioral health recipient rights and responsibilities.
This information is imperative in ensuring that behavioral health
services are accessible.
3.6.2
References
The following citations can serve as additional resources for this
content area:
3.6.3
Scope
To whom does this apply?
All persons receiving behavioral health services.
3.6.4
Did you know…?
- That the
Member Handbooks are reviewed annually, and if needed updated
by ADHS/DBHS and the T/RBHAs annually, if needed.
- That the
Member Handbooks must be made available in identified prevalent
non-English languages
- That the
Member Handbooks must be printed in a type-style and size which
can easily be read by behavioral health recipients with varying
degrees of visual impairment.
3.6.5
Objectives
To establish the responsibility of providers to distribute member
handbooks to all persons receiving behavioral health services.
3.6.6
Procedures
3.6.6-A.
Distribution
Member Handbooks must be distributed to persons receiving behavioral
health services within 10 days of their first service. Member Handbooks
must be available and easily accessible at all provider sites. Upon
request, copies must be made available to known consumer and family
advocacy organizations and other human service organizations. A
copy of the Gila River RBHA Member Handbook is distributed to all
persons receiving behavioral health services at the time of the
initial assessment. Persons receiving behavioral health servcies
have the right to request a Member Handbook at least annually. Requests
for copies of Member Handbook by consumer and family advocacy groups
and other human service organizations should be directed to the
Gila River RBHA Clinical Manager at the following address:
ATT: RBHA
Hu Hu Kam Memorial Hospital
P.O. Box 38
Sacaton, AZ 85247
ADHS/DBHS may
require the T/RBHA to revise the Member Handbook and distribute
it to all current enrollees if there is a significant program change.
ADHS/DBHS determines if a change qualifies as significant.
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3.6
Member Handbooks
Last Revised: 12/08/2005
Effective Date: 05/01/2006 |
